Refund policy
Last Updated: October 31, 2026
This Return & Refund Policy applies to purchases made directly through AfterNine.
RETURN WINDOW
Eligible unused and unworn products may be returned within 14 days after delivery. Customers must contact us before sending any item back. The return address and instructions will be provided by email after the return request is reviewed.
For approved change-of-mind returns, customers are responsible for return shipping costs and a mandatory US$16 restocking fee will be deducted from the refund, unless applicable law requires otherwise.
Customized, personalized, made-to-order, used, worn, opened hygiene-sensitive, or personal-use products may not be eligible for change-of-mind returns where permitted by applicable law.
RETURN CONDITIONS
Eligible products should be unused, unworn, unwashed, unaltered, undamaged, in their original condition, and returned with supplied accessories and components. Products must be free from stains, odors, cosmetic residue, scratches, or other signs of use.
Hygiene-sensitive, personal-use, body-worn, or intimate-use products are not eligible for change-of-mind returns once tried on, worn, used, or once a hygiene seal or protective packaging has been opened or removed, where permitted by applicable law.
Customized, personalized, resized, engraved, or made-to-order products are generally not eligible for change-of-mind returns where permitted by applicable law. This includes custom lettering, personalized text, custom sizing, special-order configurations, customer-requested modifications, and products made after an order is placed.
HOW TO REQUEST A RETURN
Contact AfterNine at afterninestore@outlook.com within 14 days after delivery. Please provide your name, order number, product name, and reason for return. Do not send products to an address shown on the original parcel unless AfterNine specifically instructs you to do so.
The return address and instructions will be provided by email after the request is reviewed.
RETURN SHIPPING AND RESTOCKING FEE
For voluntary or change-of-mind returns, customers are responsible for the direct return shipping cost unless applicable law requires otherwise.
A mandatory US$16 restocking fee will be deducted from every approved change-of-mind refund. The fee does not apply to defective, damaged, incorrect, materially misdescribed, unsafe, or otherwise non-conforming products where a mandatory legal remedy applies.
For orders below US$59, the original US$10 Standard Shipping fee is not refundable for a change-of-mind return unless applicable law requires otherwise. For orders of US$59 or more, Standard Shipping is free and there is no original Standard Shipping charge to refund.
REFUNDS AND TAXES
Approved refunds are normally issued to the original payment method within 7 business days after we receive and inspect the returned product, or after we receive acceptable proof of return where required by applicable law. Your bank, card issuer, PayPal, or other payment provider may require additional time to display the funds.
Applicable taxes are included in the product prices displayed on our website. No additional sales tax or tax-related charge is added at checkout.
DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS
If your product arrives damaged, defective, incomplete, materially different from its description, or incorrect, contact us as soon as reasonably possible at afterninestore@outlook.com. Please retain the product and packaging while the issue is reviewed.
Depending on the circumstances and applicable law, an appropriate remedy may include repair, replacement, refund, or another legally required remedy. Nothing in this Policy limits statutory rights relating to faulty, defective, misdescribed, or non-conforming goods.
ORDER CANCELLATION
Customers may request cancellation within 1 hour after submitting an order by contacting afterninestore@outlook.com. After the 1-hour cancellation period, voluntary cancellation is not guaranteed because the order may have entered processing, customization, production, fulfillment, or shipment.
Customized, personalized, or made-to-order products may begin production shortly after the order is placed. Any mandatory statutory cancellation or withdrawal right remains unaffected.
EXCHANGES
We do not guarantee direct exchanges. Where a product qualifies for return, customers may complete the applicable return process and place a new order. This does not affect legally required remedies for defective, damaged, incorrect, or non-conforming products.
MANDATORY CONSUMER RIGHTS
Nothing in this Policy excludes, restricts, waives, or replaces any consumer right, guarantee, remedy, or protection that cannot legally be excluded. Where this Policy conflicts with mandatory consumer law applicable to a transaction, the mandatory legal protection will prevail.
CONTACT US
AfterNine
Email: afterninestore@outlook.com
Business Location: Zhongjin Garden, Xinyouke, Cuiping Street, Qianshan Subdistrict, Xiangzhou District, Zhuhai, Guangdong 519000, China
For order-related inquiries, please include your order number and the email address used to place your order.