Shipping policy

SHIPPING POLICY

Last updated: September 17, 2026

Thank you for shopping with [STORE NAME].

This Shipping Policy explains how we process, ship, and deliver orders, including estimated delivery times, shipping charges, tracking, international shipments, and what happens if a delivery issue occurs.

This Policy should be read together with our Terms of Service and Return & Refund Policy.

Nothing in this Shipping Policy limits any mandatory consumer rights available to you under applicable law.

1. SHIPPING DESTINATIONS

We currently ship to eligible addresses in the following markets:

  • United Kingdom
  • United States
  • Canada
  • Australia
  • New Zealand
  • Selected European countries available at checkout

Available destinations are determined at checkout and may change from time to time.

If your country or address cannot be selected during checkout, we are currently unable to ship your order to that destination.

We may restrict shipping to certain regions or addresses where required for legal, regulatory, carrier, fraud-prevention, or operational reasons.

2. ORDER PROCESSING

Orders are normally processed and prepared for dispatch within 3–5 business days after your order is successfully placed and payment is confirmed.

Our processing period may include:

  • Payment verification;
  • Fraud or security checks;
  • Receiving and preparing products for fulfillment;
  • Quality checks;
  • Packaging;
  • Preparing shipping documentation;
  • Transferring the parcel to our shipping partner.

Once your parcel has been transferred to the shipping carrier and tracking information becomes available, you will normally receive a shipping confirmation email containing your tracking details.

Processing time is separate from estimated shipping or transit time.

Processing may occasionally take longer during public holidays, promotional periods, high-volume periods, product launches, inventory disruptions, or other circumstances outside our reasonable control.

Business days generally exclude weekends and public holidays applicable to our fulfillment location.

3. WHERE ORDERS ARE SHIPPED FROM

Orders are currently prepared and dispatched from China.

We may use third-party fulfillment partners, logistics providers, warehouses, manufacturers, or shipping partners to assist with order preparation and delivery.

As a result, tracking information may show different logistics facilities, transit hubs, or carrier locations during the delivery process.

The use of third-party fulfillment or logistics providers does not affect any consumer rights or obligations that apply to us under applicable law.

4. SHIPPING METHODS

We currently offer Standard Shipping to eligible destinations.

Available shipping methods and any applicable shipping charges will be displayed at checkout before you complete your purchase.

Shipping availability may depend on:

  • Destination;
  • Products ordered;
  • Package size or weight;
  • Carrier availability;
  • Local delivery restrictions.

Express or expedited shipping may be offered for selected destinations in the future or where displayed at checkout.

A faster shipping service, where available, generally affects carrier transit time only and does not necessarily reduce order processing time.

5. ESTIMATED DELIVERY TIMES

Estimated delivery times vary depending on destination, carrier, customs processing, and local delivery conditions.

The delivery estimate shown at checkout, on the product page, in your order confirmation, or through tracking information is an estimate rather than a guaranteed delivery date, unless we expressly state otherwise.

Order processing time is separate from carrier transit time.

International deliveries may take longer because of:

  • Customs clearance;
  • Local postal or carrier processing;
  • Public holidays;
  • Peak shipping periods;
  • Severe weather;
  • Transportation disruptions;
  • Government or customs procedures;
  • Other circumstances outside our reasonable control.

Where applicable law provides mandatory delivery deadlines or remedies for delayed delivery, those rights remain unaffected.

6. SHIPPING CHARGES

Shipping charges, where applicable, are displayed at checkout before payment.

United Kingdom

Standard Shipping is available to eligible UK addresses.

Where Free Standard Shipping is displayed at checkout, no separate standard shipping charge will be added to the order.

United States

For eligible U.S. orders:

  • Orders of US$59 or more qualify for Free Standard Shipping.
  • Orders below US$59 are charged US$10 for Standard Shipping.

The qualifying amount is calculated based on the merchandise subtotal after applicable discounts and before any charges that do not count toward the free-shipping threshold, unless otherwise stated at checkout.

Other International Destinations

Shipping charges for Canada, Australia, New Zealand, European destinations, and other supported markets will be displayed at checkout where applicable.

The amount shown at checkout will apply to your order unless otherwise required by law.

7. SHIPPING CONFIRMATION AND TRACKING

Where tracking is available, a shipping confirmation containing tracking information will normally be sent after your parcel has been transferred to the shipping carrier.

Please note that receiving a tracking number does not necessarily mean that the parcel has already reached an international transit hub.

Tracking information may require several business days to update after shipment information is created or after the carrier receives the parcel.

Carrier tracking systems are operated by third parties, and occasional delays or temporary inaccuracies in tracking updates may occur.

8. MULTIPLE OR SPLIT SHIPMENTS

Some orders may be shipped in more than one package.

This may occur where:

  • Products are prepared at different locations;
  • Items become available at different times;
  • Carrier or package-size restrictions apply;
  • Split fulfillment provides a more efficient delivery route.

If your order is divided into multiple shipments, you may receive more than one tracking number.

Receiving only part of an order does not necessarily mean that the remaining products are missing.

9. SHIPPING ADDRESS

Customers are responsible for providing complete and accurate shipping information at checkout.

Please carefully check:

  • Recipient name;
  • Street address;
  • Apartment, suite, or unit number;
  • City;
  • State, province, or region;
  • Postal or ZIP code;
  • Country;
  • Telephone number, where required.

If you notice an error after placing your order, please contact us immediately at [CONTACT EMAIL].

We will make reasonable efforts to update your shipping information before dispatch, but we cannot guarantee that an address can be changed once processing or shipping has begun.

If incorrect or incomplete information supplied by the customer causes a parcel to be returned, redirected, stored, or reshipped, the customer may be responsible for reasonable additional costs actually incurred, to the extent permitted by applicable law.

This does not apply where the error was caused by us.

10. FAILED OR UNCLAIMED DELIVERIES

Customers should monitor tracking information and make reasonable arrangements to receive their shipment.

Depending on the destination and carrier, a parcel may be:

  • Re-delivered;
  • Delivered to a designated safe location;
  • Delivered to reception or a mailroom;
  • Redirected to a collection point;
  • Held for customer pickup.

If a parcel is not collected within the carrier’s required period and is returned, please contact us.

Once the returned shipment has been received and reviewed, we may arrange reshipment or provide an appropriate refund, depending on the circumstances and applicable law.

Where legally permitted, reasonable shipping, return, storage, handling, customs, or carrier charges actually incurred because of an incorrect address, failure to collect, or unauthorized refusal of delivery may be deducted from any refundable amount.

Nothing in this section limits any statutory cancellation, refund, or consumer rights.

11. CUSTOMS, DUTIES AND TAXES

International shipments may be subject to customs duties, import VAT, taxes, brokerage fees, processing charges, or other government-imposed charges depending on the destination.

Any taxes or charges collected by us at checkout will be clearly displayed before you complete your purchase.

Where import duties, taxes, or other charges are not collected or prepaid at checkout, additional amounts may be assessed by customs authorities, carriers, or other authorities when the shipment enters the destination country.

Where applicable law places responsibility for those charges on the recipient, the customer is responsible for paying them unless we expressly state at checkout that the relevant charges are included or prepaid.

We do not control customs authorities and cannot guarantee customs clearance times, inspection procedures, or charges imposed by governmental authorities.

Customers are responsible for ensuring that products purchased may legally be imported into their destination where applicable.

Nothing in this section affects any mandatory rights or obligations imposed by applicable law.

12. CUSTOMS AND DELIVERY DELAYS

International shipments may occasionally be delayed by customs authorities, carriers, weather, public holidays, transportation disruptions, government restrictions, strikes, infrastructure failures, or other circumstances outside our reasonable control.

If we become aware of a significant delay affecting your order, we may provide an update where reasonably practicable.

Customs processing time may not be included in carrier transit estimates.

Where applicable consumer law gives you a right to cancel, request redelivery, or receive a refund because goods have not been delivered within the legally required or agreed period, those rights remain unaffected.

13. LOST OR MISSING SHIPMENTS

If your tracking information shows no meaningful movement for an unusually long period, or you reasonably believe your shipment has been lost, please contact us at [CONTACT EMAIL].

Please provide:

  • Your order number;
  • Recipient name;
  • Shipping address;
  • Tracking number.

We may investigate the shipment with the relevant carrier or logistics provider.

Depending on the circumstances and applicable law, we will provide an appropriate remedy where a shipment is confirmed or reasonably established as lost.

A carrier investigation does not remove or restrict any mandatory consumer rights available to you.

14. PACKAGES MARKED DELIVERED BUT NOT RECEIVED

If tracking shows that your package has been delivered but you cannot locate it, please:

  • Confirm the shipping address on your order;
  • Check around the delivery location;
  • Check with household members, reception, concierge, mailroom, or other authorized recipients;
  • Check for carrier notices or alternative delivery locations;
  • Contact the carrier where appropriate;
  • Contact us promptly if the shipment still cannot be located.

A carrier delivery scan may be relevant evidence when investigating delivery, but it does not automatically remove any rights or remedies available under applicable law.

We may request reasonable information and cooperate with the carrier to investigate the delivery.

15. DAMAGED OR MISSING ITEMS

Please inspect your order after delivery.

If your parcel or product arrives damaged, or an item is missing from the shipment, contact us as soon as reasonably possible at [CONTACT EMAIL].

Please keep the product and original packaging while the issue is being reviewed.

We may reasonably request photographs showing:

  • The shipping package;
  • Shipping label;
  • Internal packaging;
  • Damaged product; or
  • Items received.

This information helps us investigate the issue with our fulfillment or logistics provider.

If goods are faulty, damaged, incomplete, or otherwise do not conform to applicable consumer law, your statutory rights remain unaffected.

16. DELIVERY RISK

Responsibility for loss or damage during transportation is determined by applicable law.

Where mandatory consumer law provides that risk remains with us until the customer, or a person designated by the customer other than the carrier, physically receives the goods, we will comply with that requirement.

We do not use this Shipping Policy to transfer transportation risk to consumers earlier than applicable law permits.

Different rules may apply where a customer independently arranges a carrier that was not offered or arranged by us.

17. ORDER CHANGES AFTER DISPATCH

Once a parcel has been transferred to the carrier, we may be unable to:

  • Change the delivery address;
  • Change the recipient;
  • Cancel the shipment;
  • Change the shipping method;
  • Retrieve the parcel.

You may contact the carrier regarding available delivery-management options, but we cannot guarantee that requested changes will be successful.

18. SHIPPING RESTRICTIONS

Certain products may not be available for delivery to every destination because of carrier restrictions, import regulations, local laws, or operational limitations.

We reserve the right to cancel an order where we cannot legally or reasonably ship the products to the selected destination.

If we cancel an order for this reason after payment has been collected, the amount due for the cancelled order will be refunded.

19. DELIVERY FOR A SPECIFIC DATE OR EVENT

Please allow sufficient time when ordering products required for a particular date.

Unless we expressly agree otherwise, estimated delivery dates are not guaranteed for:

  • Birthdays;
  • Holidays;
  • Anniversaries;
  • Travel dates;
  • Events;
  • Other personal deadlines.

Peak periods such as Black Friday, Cyber Monday, Christmas, New Year, public holidays, or major promotional events may result in longer processing or transit times.

20. CONTACT US

For questions about shipping, tracking, or delivery, please contact:

afternine

Website: afterninestore.com

Please include your order number when contacting us regarding an existing shipment.

21. MANDATORY CONSUMER RIGHTS

Nothing in this Shipping Policy excludes, restricts, or replaces any mandatory consumer protection, statutory delivery right, statutory guarantee, refund right, or other remedy that cannot legally be excluded.

If any provision of this Shipping Policy conflicts with mandatory law applicable to a particular transaction, the mandatory law will apply to the extent of that conflict.