Terms of service
TERMS OF SERVICE
Last Updated: [DATE]
OVERVIEW
Welcome to [STORE NAME].
The terms “we,” “us,” and “our” refer to [LEGAL BUSINESS NAME], trading as [STORE NAME].
We operate this website and online store, including all related information, content, features, tools, products, and services offered through it (collectively, the “Services”).
Our store is powered by Shopify, which provides the ecommerce platform that enables us to offer the Services to you.
These Terms of Service (“Terms”), together with our Privacy Policy, Refund Policy, Shipping Policy, and other policies referenced on our website, govern your access to and use of the Services and purchases made through our store.
Please read these Terms carefully before accessing or using the Services.
By accessing, browsing, interacting with, or purchasing through the Services, you agree to be bound by these Terms and our applicable policies.
If you do not agree with these Terms, you should not access or use the Services.
Nothing in these Terms excludes, restricts, or waives any consumer right or remedy that cannot lawfully be excluded under applicable law.
SECTION 1 – AGE REQUIREMENTS AND ELIGIBILITY
Our Services and products are intended exclusively for adults.
By accessing or using the Services, you represent that:
- You are at least 18 years old; and
- You have reached the legal age required to purchase our products in your jurisdiction.
You must not access, use, or purchase from our store where doing so would violate applicable age restrictions or other laws.
Our products are not intended for children or minors.
You may not purchase products on behalf of a minor where possession or use of those products by that minor would violate applicable law.
We reserve the right to refuse or cancel an order where we reasonably believe that applicable age requirements have not been satisfied.
SECTION 2 – CUSTOMER INFORMATION AND ACCOUNTS
You agree to provide accurate, current, complete, and lawfully provided information when using our Services or placing an order.
This may include your name, email address, telephone number, billing information, shipping address, and payment information.
You are responsible for maintaining the confidentiality and security of your account credentials.
Please notify us promptly if you believe your account has been accessed without authorization.
You may not sell, transfer, assign, or otherwise provide your account to another person without our authorization.
SECTION 3 – PRODUCTS AND PRODUCT INFORMATION
We make reasonable efforts to describe and display our products accurately.
Product appearance may nevertheless vary slightly due to factors including:
- Device displays and screen settings;
- Lighting and photography;
- Manufacturing tolerances;
- Natural material characteristics;
- Production batches.
Products containing leather, textiles, metals, coatings, handmade components, or similar materials may show reasonable variations in grain, surface texture, shade, stitching, finish, or other non-material characteristics.
Such normal variations do not automatically constitute defects.
We reserve the right, where permitted by law, to modify product descriptions or options, limit quantities, discontinue products, or restrict sales for legitimate legal, compliance, safety, fraud-prevention, or operational reasons.
Nothing in this section affects your statutory rights where a product is defective, materially misdescribed, unsafe, or otherwise fails to conform to applicable law.
SECTION 4 – PRODUCT USE AND SAFETY
Please review product descriptions, dimensions, materials, warnings, care instructions, and other relevant information before use.
Products should be inspected before use.
You should discontinue use if a product becomes damaged, shows excessive wear, contains loose or damaged components, appears unsafe, or is being used in a manner inconsistent with its intended purpose.
Unless expressly stated otherwise, our products are not medical devices.
Information provided through the Services is for general product and informational purposes only and does not constitute medical, health, or professional advice.
Nothing in this section excludes or limits liability that cannot lawfully be excluded.
SECTION 5 – ORDERS AND ACCEPTANCE
Submitting an order constitutes an offer to purchase.
Receipt of an automated order confirmation does not necessarily constitute final acceptance of your order.
Where permitted by applicable law, we may reject, limit, place on hold, or cancel an order for legitimate reasons including:
- Suspected fraud or unauthorized payment activity;
- Payment verification failure;
- Obvious pricing or listing errors;
- Inventory errors;
- Shipping restrictions;
- Legal or regulatory restrictions;
- Unusual order activity;
- Suspected abuse of promotional offers;
- Inability to fulfill the order;
- Product unavailability.
If we cancel an order after payment has been successfully collected, amounts due will be refunded in accordance with applicable law.
We may contact you to verify information before accepting or fulfilling an order.
SECTION 6 – ORDER CANCELLATIONS
Orders may begin processing shortly after submission.
You may request cancellation by contacting us as soon as possible.
Unless applicable law provides a mandatory cancellation right, we cannot guarantee cancellation after fulfillment, dispatch, or customization has begun.
Customized, engraved, personalized, made-to-order, or specially modified products may enter production shortly after an order is submitted.
Applicable statutory cancellation and withdrawal rights remain unaffected.
SECTION 7 – CUSTOMIZED AND PERSONALIZED PRODUCTS
Certain products may be customized, personalized, engraved, resized, monogrammed, or otherwise produced according to customer specifications.
You are responsible for reviewing customization information before submitting your order, including spelling, text, dimensions, sizes, configuration, and selected options.
We are not responsible for errors contained in customization information submitted and approved by you, except where required by applicable law.
Once customization or production has begun, such orders may not be cancellable or returnable solely because of a change of mind where permitted by applicable law.
This does not affect rights relating to defective, incorrect, damaged, or otherwise non-conforming products.
SECTION 8 – PRICES, TAXES AND DUTIES
We aim to provide clear and transparent pricing.
For consumer orders where our website or checkout states that taxes, duties, or import charges are included, the price displayed and confirmed at checkout is intended to include the applicable taxes, duties, or import charges that we have agreed to bear in connection with delivery to the destination selected by the customer.
Customers will not be required by us to pay an additional tax, customs duty, or import charge after checkout where the order was expressly sold on a taxes-and-duties-included basis.
Where applicable, taxes may be included within the displayed product price rather than presented as a separate additional charge.
Prices may vary between countries, markets, currencies, promotions, or sales channels.
Currency conversions may be calculated using exchange rates provided by Shopify, payment providers, or other service providers and may change over time.
Shipping charges, where applicable, will be disclosed before the order is submitted.
The final amount payable to us will be shown at checkout before you place your order.
Nothing in this section changes any tax reporting, collection, registration, or payment obligation that applicable law places on us.
SECTION 9 – PRICING AND LISTING ERRORS
We make reasonable efforts to ensure that pricing and product information is accurate.
Occasionally, a product may contain an obvious error relating to price, discount, description, availability, specification, shipping, or promotion.
Where permitted by law, we may correct an obvious error.
If an obvious error affects an order, we may contact you and provide the option to proceed under the corrected terms or cancel the affected order.
If an affected order is cancelled after payment has been collected, the amount due will be refunded.
Nothing in this section permits misleading pricing practices.
SECTION 10 – PAYMENT AND BILLING
You agree to provide complete, current, and accurate billing and payment information.
You represent that you are authorized to use the payment method submitted with your order.
Payments may be processed by Shopify, financial institutions, or independent payment providers.
Payment authorization does not necessarily constitute final acceptance of an order.
We reserve the right to conduct reasonable fraud or payment verification before fulfillment.
SECTION 11 – SHIPPING AND DELIVERY
Available shipping destinations, estimated processing periods, estimated delivery periods, and applicable shipping charges will be provided through our website, Shipping Policy, or checkout.
Processing time and shipping/transit time are separate.
Delivery dates and transit periods are estimates unless expressly stated otherwise.
Delivery may be affected by circumstances outside our reasonable control, including carrier delays, customs processing, weather, transportation disruption, government action, labor disruption, or incorrect customer-provided address information.
For orders expressly sold on a taxes-and-duties-included basis, we arrange shipping with the intention that applicable import taxes and duties for which we have assumed responsibility are handled by us or through our shipping, customs, tax, or logistics arrangements.
Customers should not be asked to pay those same covered charges again as a condition of delivery.
If a customer is unexpectedly requested by a carrier or customs authority to pay a tax or duty that our checkout or Shipping Policy expressly stated was included, the customer should contact us before making payment where reasonably possible so that we can investigate.
We will comply with mandatory delivery obligations imposed by applicable consumer law.
Risk of loss or damage transfers at the time required by applicable law.
SECTION 12 – SHIPPING INFORMATION PROVIDED BY CUSTOMERS
You are responsible for providing a complete and accurate delivery address.
Please review your shipping information carefully before submitting an order.
If an address is incorrect or incomplete, please contact us as soon as possible.
We cannot guarantee that an address can be changed once fulfillment has begun.
Where permitted by law, customers may be responsible for reasonable additional costs resulting from incorrect or incomplete customer-provided addresses, unclaimed parcels, or unauthorized refusal of delivery.
This does not apply where the delivery problem is attributable to us or where applicable law provides otherwise.
SECTION 13 – CUSTOMS, DUTIES AND IMPORT TAXES
We aim to provide customers with predictable landed pricing.
Where an order is expressly offered as taxes and duties included, applicable taxes, customs duties, and import charges that we have agreed to bear are incorporated into the pricing or otherwise handled by us through our applicable tax, customs, carrier, or logistics arrangements.
In such cases, customers should not normally be required to make an additional payment for those covered charges upon delivery.
The way taxes and duties are collected, reported, or paid may vary according to destination, order value, product classification, shipping method, and applicable law.
We may collect or account for taxes at the point of sale where required by law, or arrange for applicable import charges to be paid through an authorized carrier, customs representative, logistics provider, or other lawful mechanism.
Where our checkout or Shipping Policy expressly identifies a particular charge as not included, that exception will be clearly disclosed before purchase.
Customs authorities retain control over customs processing and clearance procedures, and customs processing times cannot be guaranteed.
Nothing in this section is intended to avoid, alter, or transfer any tax obligation contrary to applicable law.
SECTION 14 – RETURNS AND REFUNDS
Returns, refunds, cancellations, and exchanges are governed by our Refund Policy, which forms part of these Terms.
Certain products may be subject to lawful return restrictions where they are customized, personalized, or qualify for an applicable hygiene-related exception.
Any such restriction applies only where the requirements of applicable law are satisfied.
Nothing in these Terms or our Refund Policy limits mandatory rights relating to defective, damaged, incorrect, unsafe, or non-conforming products.
SECTION 15 – FRAUD, CHARGEBACKS AND ABUSE
We may investigate transactions reasonably suspected of fraud, unauthorized payment activity, identity misuse, refund abuse, return abuse, chargeback abuse, promotional abuse, false claims, manipulated evidence, or other unlawful conduct.
Where reasonably necessary, we may provide relevant transaction evidence to payment providers, banks, insurers, regulators, or other appropriate parties in connection with a lawful dispute.
Such evidence may include order records, payment information, shipping information, tracking information, delivery confirmation, customer communications, return records, and fraud-screening information.
Nothing in this section restricts a customer’s lawful right to raise a legitimate payment dispute.
SECTION 16 – INTELLECTUAL PROPERTY
Unless otherwise stated, the Services and their content, including text, graphics, logos, branding, images, photography, videos, designs, website layout, product descriptions, and original content, are owned by or licensed to [STORE NAME] and protected by applicable intellectual property laws.
You may use the Services for personal, non-commercial purposes.
Except where legally permitted, you may not reproduce, republish, distribute, sell, scrape, extract, modify, create derivative works from, or commercially exploit protected content without authorization.
Nothing in these Terms transfers ownership of our intellectual property to you.
Shopify trademarks and intellectual property remain the property of Shopify or its licensors.
SECTION 17 – REVIEWS AND CUSTOMER CONTENT
If you voluntarily submit reviews, photographs, testimonials, suggestions, or other content (“Customer Content”), you represent that you have the right to provide that content.
To the extent permitted by law, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, display, adapt, and publish Customer Content in connection with operating and promoting our store and Services.
You retain ownership rights that you otherwise have in your original content.
We may remove content that we reasonably believe violates law, infringes third-party rights, contains abusive or unlawful material, malware, spam, or improperly disclosed personal information.
We are not obligated to publish or retain submitted content.
SECTION 18 – THIRD-PARTY SERVICES AND LINKS
Our Services may provide access to third-party tools, applications, payment providers, websites, or services.
Independent third-party services may be governed by their own terms and privacy policies.
To the extent permitted by law, we are not responsible for independent third-party services outside our reasonable control.
You should review applicable third-party terms before using them.
SECTION 19 – RELATIONSHIP WITH SHOPIFY
Our store is powered by Shopify.
Shopify provides ecommerce technology that enables us to operate the store.
Unless expressly stated otherwise, purchases made through our store are transactions directly with After Nine.
Shopify is not the seller of our products.
Certain information may be processed by Shopify in accordance with applicable privacy requirements.
SECTION 20 – PRIVACY
Our collection and processing of personal information is described in our Privacy Policy.
We may use Shopify and other service providers for checkout, payments, analytics, fraud prevention, fulfillment, advertising, logistics, and other legitimate business functions.
Personal information may therefore be processed by service providers in accordance with our Privacy Policy and applicable law.
SECTION 21 – PROHIBITED USES AND AUTOMATED ACCESS
You may use the Services only for lawful purposes.
You must not use the Services to violate law, commit fraud, infringe intellectual property rights, transmit malware, interfere with website security, attempt unauthorized access, misrepresent your identity, conduct fraudulent transactions, or perform unlawful or unauthorized data extraction.
Automated systems, bots, scraping tools, agents, or extraction tools must comply with our technical restrictions and applicable law.
We may restrict abusive, malicious, excessive, unauthorized, or suspicious automated traffic.
This restriction is not intended to prohibit legitimate search-engine indexing or services that we expressly or technically permit.
SECTION 22 – TERMINATION OR RESTRICTION OF ACCESS
Where permitted by law, we may suspend, restrict, or terminate access to the Services where we reasonably believe that these Terms have been materially violated, fraudulent or unlawful activity has occurred, store security is threatened, or continued access would expose us or others to material legal or operational risk.
Termination does not eliminate obligations that arose before termination.
SECTION 23 – DISCLAIMER OF WARRANTIES
To the fullest extent permitted by applicable law, we do not guarantee that the website will always be uninterrupted, error-free, free of technical faults, or available at all times.
Any warranty disclaimer applies only to the extent permitted by law.
Nothing in these Terms excludes statutory warranties, consumer guarantees, or rights that cannot legally be excluded.
SECTION 24 – LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, we are not responsible for losses that are not a reasonably foreseeable result of our breach of these Terms.
Nothing in these Terms excludes or limits liability where such liability cannot lawfully be excluded or limited.
This includes any mandatory liability relating to fraud or fraudulent misrepresentation, death or personal injury where applicable law prohibits exclusion, product safety obligations, or statutory consumer rights and guarantees.
SECTION 25 – INDEMNIFICATION
To the extent permitted by applicable law, you agree to indemnify us against third-party claims arising directly from your unlawful use of the Services, material breach of these Terms, infringement of another person’s legal rights, or fraudulent or intentionally wrongful conduct.
This does not require a consumer to indemnify us for losses resulting from our own unlawful conduct or breach of mandatory consumer law.
SECTION 26 – FORCE MAJEURE
To the extent permitted by applicable law, we are not responsible for delays or failures caused by circumstances beyond our reasonable control, including severe weather, natural disasters, war, civil unrest, government action, public health emergencies, transportation disruption, customs disruption, labor disputes, infrastructure failures, or carrier disruptions.
This does not remove any mandatory refund, cancellation, delivery, or other consumer rights.
SECTION 27 – SEVERABILITY AND NO WAIVER
If any provision is unlawful, invalid, or unenforceable, it will be modified or severed only to the extent necessary, and the remaining provisions will continue in effect.
Failure to exercise a right under these Terms does not constitute a waiver of that right.
SECTION 28 – ENTIRE AGREEMENT
These Terms, together with policies expressly incorporated by reference, constitute the agreement concerning your use of the Services and purchases from our store, except where mandatory law provides otherwise.
Nothing in this section limits representations or disclosures that applicable consumer law requires us to honor.
SECTION 29 – GOVERNING LAW AND CONSUMER RIGHTS
These Terms are governed by the laws applicable to the jurisdiction in which [LEGAL BUSINESS NAME] is established.
However, this choice of law does not deprive consumers of mandatory consumer protections that apply under the laws of their country of residence.
Any jurisdiction or venue provision applies only to the extent permitted by applicable law.
SECTION 30 – INTERNATIONAL CONSUMER RIGHTS
Customers in the United Kingdom, European Union, European Economic Area, Australia, New Zealand, Canada, the United States, and other jurisdictions may benefit from mandatory consumer protections.
Depending on the applicable jurisdiction, these may include rights concerning product conformity, faulty goods, delivery, online cancellation or withdrawal, refunds, consumer guarantees, and unfair contract terms.
Exceptions relating to customized, personalized, or qualifying sealed hygiene-sensitive products apply only where the legal requirements for those exceptions are satisfied.
Where mandatory consumer law conflicts with these Terms, the mandatory legal protection will prevail to the extent required by law.
SECTION 31 – CHANGES TO THESE TERMS
We may update these Terms from time to time to reflect changes in our Services, operations, technology, security practices, store policies, or legal requirements.
The current version will be published on this page together with the applicable “Last Updated” date.
Where applicable law requires advance notice or consent for a material change, we will provide such notice or obtain such consent.
Changes will not retroactively remove rights that have already arisen where applicable law prohibits doing so.
SECTION 32 – CONTACT INFORMATION
If you have any questions about these Terms of Service, your order, shipping, returns, or our Services, please contact us at:
AfterNine
Email: 921102883@qq.com
Business Address: Zhuhai, Guangdong, China
For order-related inquiries, please include your order number and the email address used to place your order.
SECTION 33 – MANDATORY CONSUMER RIGHTS
Nothing in these Terms, our Refund Policy, Shipping Policy, Privacy Policy, or any other store policy excludes, restricts, waives, or replaces a consumer right, guarantee, remedy, or protection that cannot legally be excluded.
Where any provision conflicts with mandatory consumer law applicable to a transaction, the mandatory law will prevail to the extent of that conflict.